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Thousands of Globe subscribers in Cebu were inconvenienced after the telecom company experienced a service interruption at 1 p.m yesterday. In a statement yesterday, Yoly Crisanto, Globe Corporate Communications chief, said a “fiber cut” or damaged submarine cable caused Globe Telecom's service interruption, which covered select areas in Visayas and Mindanao.

“As a result, subscribers in these areas may experience difficulty in sending text messages, making calls or using mobile Internet,” Crisanto said. She said Globe's technical team is still verifying the location of the damaged cable.

Crisanto said the cable may have been damaged by rough seas caused by tropical storm Bebeng. She said she couldn't give a specific time for completion of repairs, but added that she hoped they repaired the cable at the earliest by 6 p.m. yesterday. Crisanto asked subscribers in Cebu and Davao cities for their patience and understanding. “Our people are working round-the-clock,” she said.

Globe Corporate Communications officer Edward Joseph Francisco said initial findings of their network group revealed that areas affected by the network interruption were Cebu, Cagayan de Oro, Agusan, Davao and Zamboanga.

Earlier Globe Telecom Inc. president and chief executive officer Ernest L. Cu said the company ended 2010 with a mobile SIM subscriber base of 26.5 million, a 14 percent increase from the previous year. He said Globe prepaid ended 2010 with 13.8 million subscribers while its Touch Mobile closed the year with 11.6 million subscribers.